If something isn’t right we’re happy to offer a refund from our Online Returns Department, or in any Connor store in Australia.
You are able to return, exchange or receive a credit note in any of our stores or if you have purchased online, you are able to send back your product to our online store for a full refund.
Unfortunately, for change of mind purchases we cannot refund or exchange any items that have been worn or used and are without tags. For change of mind purchases all items returned must be in original condition.
For hygiene reasons, there are no returns or exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault.
For change of mind returns, the cost of the return postage is to be incurred by the customer and will not be reimbursed by Connor.
Returned items reported late by the merchants, and have cashbacks already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.