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Terms & Conditions

can contact us regarding any inquiries at supportcenter@gamivo.com

The key will be delivered as soon as your payment is registered. The time frame may differ depending on the payment method and your payment provider. It usually does not take more than a few minutes.

In case you do not receive the order, please check its status in the Orders tab in your Purchase history. If the status shows “hold,” please check your Support Tickets and if your inbox is empty, please contact us by submitting a Ticket.

Please bear in mind that a digital product cannot be accepted for return once used. There is no possibility to make it valid again or resell it to another customer. If the key was already used by you, there is nothing we can do.

If the key remains unused, we can accept a return. Our Support Team will explain the procedure to you.

You can cancel the renewal of your SMART subscription at any point in the Gamivo SMART Pass section of your GAMIVO.