Merchant Terms

1. To request for a refund, please talk to our Customer Support Team via LiveChat and provide your payment order number or email address.
2. Once confirmed on order able to proceed with a refund, our team will process the refund immediately upon your request and notify you in the chat once the order was being refunded.
3. The refunds can be sent back only to the original payment method used in a charge (Bank or Card issuer) and the processing fees are fully returned.
4. It’s not possible to send a refund to a different destination [Example: To another card or account].
5. You can choose to receive the refund as SEAGM credits. Our Customer Support is ready to help, talk to us via LiveChat.
6. The refunds can be sent back only to the original payment method used in a charge (Bank or Card issuer) and the processing fees are fully returned.
7. Cashback/points will be awarded in 60-90 days.
8. For more details, see Rewards FAQs.