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Terms & Conditions

Xiaomi and also our authorized retailer will extent the time you can return your product for a swap or refund if you have an issue with the device to 30 days.

Prior to contacting a Xiaomi service agent, please ensure the following information is at hand: Model, serial number, and IMEI number if available. Customer’s full address and contact information. Purchase Order number, a copy of the original invoice/receipt.

Xiaomi will determine whether a product is “Out of Warranty” according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon a service fee payment.

Returned items reported late by the merchants, and have cashbacks already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.