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Terms & Conditions

The 30 day returns date will start from the date of shipment.

All labels are still attached on the product (including the care instructions, size tags, and barcode).

The product has not been worn (except to try on for size).

The product has not been soiled or damaged.

The product has not been altered by you in any way.

The goods are deemed to have a manufacturing fault, assessed by the online or in-store team.

Different from a style pictured or described.

There are no returns or exchanges on make-up, pierced jewellery, headphones, underwear, pantyhose, stockings, bodysuits/ leotards, swimwear, facemasks, hand gel or hair accessories. This merchandise is final sale and cannot be refunded, exchanged or credited unless there it meets the statutory rights outlined by the ACCC.

All accessories, bags and shoes (including sunglasses, handbags, shoes and stationery) can only be returned to our online warehouse, they cannot be returned in stores.

Returned items reported late by the merchants, and have cashbacks already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.